Legal Mentions

Under Article 6 of French Law No. 2004-575 of 21 June 2004 to give confidence in the digital economy, the identity of the various stakeholders as part of its implementation and monitoring is clear to users of the Site https://www.netatmo.com
Owner: NETATMO, company simplified actions capital of 4.616.841 euros, whose head office is located 245 rue du vieux Pont de Sèvres, 92100 Boulogne Billancourt - FRANCE, registered with the Nanterre Trade and Companies Register under number 532 501 848, VAT number within the Community : FR 43 532 501 848. Contact Number: +33 1 70 83 27 72
Publication director: Emmanuelle Levine
Host: Microsoft Azure’s cloud, Netherlands.https://azure.microsoft.com/fr-fr/overview/sales-number/

TERMS OF USE

Amended on 02 May 2018 - Updated on 27 July 2020, to improve the understanding of our users - Updated on 21/03/2024 to include the Terms of Use for the Netatmo Forum.

NETATMO (SAS) and its affiliates, if any, (collectively referred to as 'NETATMO', 'we', 'us' or 'our') manufacture, market and sell NETATMO consumer electronic products (the 'Product').

We also provide additional features such as (a) the website located at www.netatmo.com and more generally all URL and websites administered by NETATMO or within the netatmo.com domain (the 'Site'), (b) services available on the Site and/or delivered through the Site (the 'Site Services'), (c) certain software that may be downloaded to your computer (the 'Computer Software'), and (d) certain software that may be downloaded to your mobile device (the 'Mobile Software'). As used herein, the term 'Software' means the Computer Software and Mobile Software; the term 'Site' means the Site, Site Services, Computer Software and Mobile Software. The terms 'you' or 'user' or 'yours' refer to all individuals and entities that access and/or use the Services. The term 'Services' means the Product, the Mobile, Internet Applications as well as the Web Site. These Terms of Use ('ToU') govern your access to and use of the Services.

SCOPE AND ACCEPTANCE OF THE TERMS OF USE

USE OF THE SERVICES

USER GENERATED CONTENT

The following articles of this paragraph are related to the User Generated Content (the «UGC») without any requests from NETATMO and not related to the content NETATMO has access for the product and the associated services utilization, for which the articles of the Privacy Policy are applicable.

The UGC is all types of information and material, including but not limited to your name, your biographic information, and any other names, user names, pseudonyms, software, text graphics, communications, measures, tests, results, opinions, photographs, drawing, profiles, messages, notes, website links, music, videos files or other animated or non-animated images, designs, music, audio files or other sounds, reports, charts and data files, or / and any other content, including the Feedbacks and Submissions as defined hereinafter, that you publish, display, upload, disclose, transmit, store, share or otherwise make available ('post') on or through the Services or the Site.

ADVERTISING, LINKING AND FRAMING

The Site and Softwares may contain information about, links to and/or advertisements for web sites operated by other parties (the 'Third Party Sites'). In addition, emails sent to users of the Services may contain information about, links to and/or advertisements for Third Party Sites. The information provided about, links to and advertisements concerning Third Party Sites are provided for your convenience only. We do not control such Third Party Sites and we are not responsible for the content and performance of these Third Party Sites and/or for any transactions you may choose to conduct with the operators of any Third Party Sites. NETATMO suggests that you carefully read the terms of use and privacy policy (if any) applicable to the Third Party Sites. You recognize and agree that NETATMO is not responsible for the content of linked Third Party Sites, sites framed within the Site or Third Party advertisements on the Site and/or in emails sent from this Site, and NETATMO does not make any representations regarding their content or accuracy. Your use of Third Party Sites is at your own risks and subject to the terms and conditions of use of such sites.

UNSOLICITED IDEAS AND FEEDBACK

SUBMISSIONS POLICY

DISCLAIMER OF CONTENT AND WARRANTIES

LIMITATION OF LIABILITY

INDEMNIFICATION OF NETATMO

Upon simple request by us, you agree to defend, indemnify, and protect NETATMO from and against any losses, liabilities, damages and costs, including without limitation, reasonable legal and accounting costs, arising or resulting from any claims, actions or demands related to (i) your use or misuse of the Services, including any UGC ; (ii) your breach of these Terms of Use ; or (iii) any breach of any intellectual property or other third party rights, or any applicable law in connection with the use of the Services. NETATMO shall provide a notice to you of any such claim, suit, or proceedings. NETATMO reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting NETATMO's defense of such matter.

TERMINATION OF THE SERVICES

USER MUST COMPLY WITH APPLICABLE LAWS

CREDITS

IPhone, iPod and iPad are registered trademarks of Apple Inc, registered in the Us and other countries. HomeKit is a trademark of Apple Inc. App Store is a service mark of Apple Inc. Google, Google Play, Android, and related marks and logos are trademarks of Google Llc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

MISCELLANEOUS

The collection and processing of Personal Data, made when you use the Services, is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the treatment of personal data and the free movement of such data and repealing Directive 95/46 / EC (the 'General Data Protection Regulation' or GDPR). For more information, please see our Privacy Policy.

TERMS AND CONDITIONS OF USE OF THE NETATMO FORUM

These General Terms and Conditions of Use of the Forum (GTCU) are provided by NETATMO, a simplified joint stock company (SAS) with registered office at 245 Rue du Vieux Pont de Sèvres, 92100 Boulogne-Billancourt, registered in the Nanterre Trade and Companies Register under the number 532 501 848.

ACCEPTANCE OF THE TERMS AND CONDITIONS

By using the Netatmo Forum (the "Forum"), you agree to comply with and be bound by these Terms and Conditions of Use.
These Terms and Conditions and the Privacy Policy, available at https://www.netatmo.com (the “Privacy Policy”) are the basis for your access to and use of the Services. Please READ THEM CAREFULLY.

FORUM ACCESS

The Forum is a platform provided and hosted by Zendesk. It is open to anyone over the age of 18 who wishes to view the content posted by its users.
The use of our Services by minors is prohibited, unless authorised by a parent or guardian. By registering, accessing and using our Services, you acknowledge that the information provided, including information relating to your age or the consent of a parent or guardian, is true and complete.
In order to participate and post content on the Forum, you must have created and logged in with a Legrand - Netatmo - Bticino account.

REGISTRATION AND ACCOUNT CREATION

In order to create an account on the Forum, you must provide accurate and complete registration information:
You can define an Alias (public pseudonym) in your account settings, which will appear on every message you post and will therefore be visible to everyone.
You are solely responsible for any activity that occurs in relation to your account and must ensure that your password is kept confidential. You agree to immediately notify Netatmo of any unauthorised use of your account.

USER CONDUCT

The Netatmo Forum is open to everyone. While debates, discussions, votes and other interactions in the Forum are welcome, certain basic rules of courtesy and use are expected. The creation of this code of conduct reflects Netatmo's commitment to make this space a place of friendly discussions for all, while ensuring the quality of the debates and avoiding contributions that could harm the conversations. Comments and posts left on this Forum are moderated after the fact.
By using the Forum, you agree to follow these rules:
You also hereby agree not to:

CONDUCT OF THE NETATMO TEAM

The Forum was created to enable users to connect with the community of Netatmo product users and exchange views and opinions with each other. The Netatmo team is not obliged to reply to every message or request.
If you urgently need a response from the Netatmo team, you must submit a request via the official Help Center: https://helpcenter.netatmo.com/

OWNERSHIP OF CONTENT

You remain the owner of any content that you post on the Forum. You grant the Forum a free, non-exclusive licence to use, copy, distribute and display your content on the Forum.
You hereby agree not to post any content on the Forum that infringes the rights of third parties, in particular those relating to image, privacy, data protection, copyright, trademarks, patents or trade secrets. You also agree not to use the Forum to encourage or facilitate any infringement of these rights. If you post content on the Forum, you warrant that you are the owner of the content or that you have obtained all necessary permissions from the owner to post the content on the Forum.

CONTENT MODERATION

The team of moderators is authorised to edit, move or delete posts in order to comply with the rules of use of the Forum set out in particular in Article 4.
Netatmo reserves the right to remove any content that violates these Terms and Conditions of Use or that Netatmo deems inappropriate, without notice or liability to you.
Lastly, Netatmo reserves the right to permanently ban users who violate these General Terms and Conditions of Use in the event of a seriously inappropriate post or a repeat offence following a warning. As this ban is tied to the email address of the account concerned, it will be effective for both the Forum and requests sent via the Help Center.

WAIVER OF WARRANTIES

Netatmo does not warrant that the Forum and the content contained therein will be available without error or on an uninterrupted basis, and the Forum makes no express or implied warranty regarding the content or the Forum itself.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Netatmo and its affiliates, employees, agents and licensors will not be held liable for any damages arising from or related to your use of the Forum. In no event will Netatmo be liable for any indirect, incidental, punitive or consequential damages (including, without limited to, damages for loss of profits, loss of data or business interruption) arising out of the use, inability to use, or the results of use of the Forum and its content.
Netatmo cannot be held responsible for the veracity, accuracy and completeness of the content of the Forum. You hereby acknowledge that use of the Forum and its content is at your own risk.
Subject to the applicable legal provisions, Netatmo's aggregate liability, whether taken individually or collectively, arising out of the use of the website or its content (regardless of the form of action or claim, e.g., contract, warranty, tort, strict liability, negligence, or any other legal theory) is limited to £100.
Some countries do not recognise all the aforementioned limitations or exclusions, in which case they will not apply to you. IN SUCH COUNTRIES, NETATMO'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

COMPENSATION

You agree to indemnify and hold Netatmo and its affiliates, officers and employees harmless from any claim or demand, made by any third party due to or arising out of your use of the Forum or your breach of these General Terms and Conditions of Use.

CHANGES TO THE TERMS AND CONDITIONS OF USE

Netatmo reserves the right to modify these Terms and Conditions of Use at any time without notice or liability. Your continued use of the Forum following the release of any changes to these Terms and Conditions of Use constitutes your acceptance of those changes.

APPLICABLE LAW AND JURISDICTION

Subject to applicable mandatory provisions, these Terms and Conditions of Use are governed by and construed in accordance with French law. Any dispute shall be subject to the sole jurisdiction of the competent French courts.

PERSONAL DATA

The collection and processing of Personal Data, undertaken when you use the Services, is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”). For more information, please consult our Privacy Policy.